For Capacity Month at Progi, I had a conversation with Charles Aubry about what he calls the three platinum rules of collision shops. These rules, he says, are like eggs, flour, and yeast in a bread recipe: each ingredient is essential to the whole. Likewise, [...]
A Few Tips to Keep a Healthy Rhythm. Car accident victims who have their vehicle repaired at a body shop tend to do two things after the incident: switch insurers and change vehicles, including the brand. That's why partners and insurers alike are paying attention [...]
It’s April 2022, my distributor’s representative has changed again. This is the fourth time in four years. One of my main suppliers has been a business partner for the last twenty years. He is retiring and will let his son take over the business. I [...]
