Performance Rule #5 for Collision Shop Managers: Choosing the best time for repairs.

2021-10-22T11:56:02-04:00October 22nd, 2021|

A repair appointment is given to a customer. This simple act happens a thousand times a day across Canada. What the customer doesn’t see is the thinking behind deciding on the repair start date. Ideally, it would be the date when the customer drops off [...]

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Performance Rule #4 for Collision Shop Managers: Don’t Overload the Workshop.

2021-09-03T07:59:35-04:00September 14th, 2021|

Not overloading a workshop seems like a simple piece of advice. However, this is one of the collision shop managers’ most common weaknesses. This was true before COVID-19, and even more so as work returns. The workshops have been hungry, their pantry is empty, and [...]

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Performance Rule #3 for Collision Shop Manager: Maintain and Analyze.

2021-07-28T09:15:57-04:00August 10th, 2021|

With the first two rules for making your body shop successful, you learned to set goals for your team and to communicate them to your team. Now the next crucial rule is to monitor and analyze goal achievement. Doing this properly is a matter of [...]

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