Communication, a skill that is too often overlooked in the body shop. Many times, we wonder how we can perform more, produce more, sell more, or generate more profits. But we rarely think about how we can communicate more. Here, we’re talking about quality, not [...]
Following our conference on the golden rules of performance for collision shops, this month, we are launching a series of article that will address each rule in depth. Our first rule: set an objective. In the collision shop industry, major influencers and ordering parties such as insurers and banners often have main objectives for you to achieve; we call them key performance indicators or KPIs.
Are high-speed production lines, also known as fast lines, good for the productivity of your body shop? The name evokes speed, but you still need to revisit your expectations, or you could be quickly disappointed. What do you want to achieve with fast production lines? [...]