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Performance Rule #5 for Collision Shop Managers: Choosing the best time for repairs.

October 22nd, 2021|

A repair appointment is given to a customer. This simple act happens a thousand times a day across Canada. What the customer doesn’t see is the thinking behind deciding on the repair start date. Ideally, it would be the date when the customer drops off [...]

In Our Collision Shop, Is It Possible to Turn Labour Shortage to Our Advantage?

October 13th, 2021|

It’s autumn 2021 and the labour shortage is in full swing. Even before this endemic labour shortage hit the market, the collision shop world was already suffering from a significant lack of succession. It’s hard to believe that we now live in a world where if [...]

Performance Rule #4 for Collision Shop Managers: Don’t Overload the Workshop.

September 14th, 2021|

Not overloading a workshop seems like a simple piece of advice. However, this is one of the collision shop managers’ most common weaknesses. This was true before COVID-19, and even more so as work returns. The workshops have been hungry, their pantry is empty, and [...]

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