ProgiFeedback for Collision Shops2020-10-13T11:02:03-04:00
Managing the distribution of a satisfaction survey, ProgiFeedback brings you a better understanding of your clientele. Surveys can be sent by email or text, as well as offered directly on-site, on an electronic tablet.
The client can complete the survey on site using an electronic tablet or receive the survey by email or text message at any time of the day!
Alerts are sent when a client is not satisfied. This offers an opportunity to correct the situation quickly.
Standardized Measure of Satisfaction
Networks using the platform benefit from a standardized measure and offer an equal opportunity to members to improve their rate.
Compiled results help build better retention strategies.
From the Industry
Excellent Business Decisions
“ProgiFeedback allows us to take excellent business decisions. With the actions we took, our satisfaction level has highly improved, so much so that now we are not satisfied if we don’t get 10/10! »
“With ProgiFeedback, we know right away if the client is happy. We challenge ourselves continually. It’s so efficient and it helped us a lot. I recommend it to all collision centres.”
High Answer Rate “The difference is astounding; as soon as we implemented this good practice, it had immediate benefits in terms of response rate which has almost reached 100% with this strategy. I am satisfied with this product and I would recommend it to any repair shop looking for an efficient method to survey their clients’ satisfaction.”