A repair appointment is given to a customer. This simple act happens a thousand times a day across Canada. What the customer doesn’t see is the thinking behind deciding on the repair start date. Ideally, it would be the date when the customer drops off [...]

Not overloading a workshop seems like a simple piece of advice. However, this is one of the collision shop managers’ most common weaknesses. This was true before COVID-19, and even more so as work returns. The workshops have been hungry, their pantry is empty, and [...]

With the first two rules for making your body shop successful, you learned to set goals for your team and to communicate them to your team. Now the next crucial rule is to monitor and analyze goal achievement. Doing this properly is a matter of [...]

Communication, a skill that is too often overlooked in the body shop. Many times, we wonder how we can perform more, produce more, sell more, or generate more profits. But we rarely think about how we can communicate more. Here, we’re talking about quality, not [...]

Following our conference on the golden rules of performance for collision shops, this month, we are launching a series of article that will address each rule in depth. Our first rule: set an objective. In the collision shop industry, major influencers and ordering parties such as insurers and banners often have main objectives for you to achieve; we call them key performance indicators or KPIs.

Are high-speed production lines, also known as fast lines, good for the productivity of your body shop? The name evokes speed, but you still need to revisit your expectations, or you could be quickly disappointed. What do you want to achieve with fast production lines? [...]

Pierre Larocque tells Alexandre Rocheleau how he increased his shop’s performance in less than two months. "Increasing our capacity planning to the desired level had been a challenge for our shop for quite a while before the arrival of ProgiPlanning. With eight productive employees, the [...]