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Used Parts More Damaged Than Expected. What Should I Do as a Collision Shop Manager?

November 25th, 2021|

You order a part from a recycler. It’s a nice quality A part. You even saw the picture. However, upon reception you realize that it’s more of a C or D quality part. Your supplier may have oversold the part’s quality, or the part may [...]

Performance Rule #6 for Collision Shop Managers: Receive and Deliver Vehicles Every Day.

November 16th, 2021|

We often hear the usual: “I get all my vehicles to repair on Mondays and I deliver them (heaven willing) on Fridays. I've been doing this for 20 years, and it works.” Why change a winning formula? What is the point of receiving and delivering [...]

Performance Rule #5 for Collision Shop Managers: Choosing the best time for repairs.

October 22nd, 2021|

A repair appointment is given to a customer. This simple act happens a thousand times a day across Canada. What the customer doesn’t see is the thinking behind deciding on the repair start date. Ideally, it would be the date when the customer drops off [...]

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