A few Tips to Get Through the Crisis. 2021 will have seen a return to the repair levels of 2019. Of course, many entrepreneur collision shops suffered a lot from the travel pause that took place at the height of COVID-19. Now that we are [...]
In the last few articles, we have learned and unravelled six of our seven performance rules for optimizing capacity at collision shops. In summary, a good communication with the team, a sound methodology and a strong capacity planning and analysis tool are the three main [...]
You order a part from a recycler. It’s a nice quality A part. You even saw the picture. However, upon reception you realize that it’s more of a C or D quality part. Your supplier may have oversold the part’s quality, or the part may [...]
We often hear the usual: “I get all my vehicles to repair on Mondays and I deliver them (heaven willing) on Fridays. I've been doing this for 20 years, and it works.” Why change a winning formula? What is the point of receiving and delivering [...]
A repair appointment is given to a customer. This simple act happens a thousand times a day across Canada. What the customer doesn’t see is the thinking behind deciding on the repair start date. Ideally, it would be the date when the customer drops off [...]
It’s autumn 2021 and the labour shortage is in full swing. Even before this endemic labour shortage hit the market, the collision shop world was already suffering from a significant lack of succession. It’s hard to believe that we now live in a world where if [...]
Not overloading a workshop seems like a simple piece of advice. However, this is one of the collision shop managers’ most common weaknesses. This was true before COVID-19, and even more so as work returns. The workshops have been hungry, their pantry is empty, and [...]
Whether you are an occasional buyer or a veteran auctioneer, the success factors are the same. Non-professional buyers may be more emotional, especially when they can buy a luxury or exotic vehicle that will become their future baby. For an entrepreneur, however, it is important [...]
With the first two rules for making your body shop successful, you learned to set goals for your team and to communicate them to your team. Now the next crucial rule is to monitor and analyze goal achievement. Doing this properly is a matter of [...]
