Satisfaction Survey
Managing the distribution of a satisfaction survey, ProgiFeedback brings you a better understanding of your clientele. Surveys can be sent by email or text, as well as offered directly on-site, on an electronic tablet.
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Who is ProgiFeedback for?
Networks
Equip your members with a survey tool and gain insight on your clientele. Strengthen the quality of your network’s offer.
From the Industry
Excellent Business Decisions
“ProgiFeedback allows us to make excellent business decisions. With the actions we took, our satisfaction level has highly improved, so much so that now we are not satisfied if we don’t get 10/10! »
Immediate Feedback
“With ProgiFeedback, we know right away if the client is happy. We challenge ourselves continually. It’s so efficient and it helped us a lot. I recommend it to all collision centres.”
Quick And Efficient
“I recommend ProgiFeedback to all collision centres. It’s a quick and efficient way to measure your clients’ satisfaction.»
High Answer Rate
“The difference is astounding; as soon as we implemented this good practice, it had immediate benefits in terms of response rate which has almost reached 100% with this strategy. I am satisfied with this product and I would recommend it to any repair shop looking for an efficient method to survey their clients’ satisfaction.”
Easy and Practical for the Client
The client can complete the survey on site using an electronic tablet or receive the survey by email or text message at any time of the day!
Improvement Opportunity
Alerts are sent when a client is not satisfied. This offers an opportunity to correct the situation quickly.
Standardized Measure of Satisfaction
Networks using the platform benefit from a standardized measure and offer an equal opportunity to members to improve their rating.
Compiled results help build better retention strategies
Benefits
One-click access by email, text, tablet or computer, at their convenience, encourages customers to complete the survey.
This digital survey eliminates paper. No need to transfer or recompile information.
All results are available on the same platform.
Your logo and colours are applied to the digital survey. The client is exposed to your image.