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Performance Rule #6 for Collision Shop Managers: Receive and Deliver Vehicles Every Day.
We often hear the usual: “I get all my vehicles to repair on Mondays and I deliver them (heaven willing) on Fridays. I've been doing this for 20 years, and it works.” Why change a winning formula? What is the point of receiving and delivering [...]
Performance Rule #5 for Collision Shop Managers: Choosing the best time for repairs.
A repair appointment is given to a customer. This simple act happens a thousand times a day across Canada. What the customer doesn’t see is the thinking behind deciding on the repair start date. Ideally, it would be the date when the customer drops off [...]
In Our Collision Shop, Is It Possible to Turn Labour Shortage to Our Advantage?
It’s autumn 2021 and the labour shortage is in full swing. Even before this endemic labour shortage hit the market, the collision shop world was already suffering from a significant lack of succession. It’s hard to believe that we now live in a world where if [...]
