Powerful Tool for Call Centres

ProgiSync helps network managers operate calls centres, schedule appointments for clients and monitor operations, while enhancing traceability.

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Book & Monitor

  • Enable call centres to book client appointments instantly at various locations or stores.
  • Monitor appointments across locations.
  • Batch import clients lists when receiving large-scale assignments (e.g. insurance hail storm damage repair).
  • Follow trends using reports and admin tools.

Keep on Top
of Your Network

Stay connected to business inflow. By monitoring customer appointments, you are better equipped to ensure quality service across the board.

Useful for:

  • Collision repair

  • Tire replacement

  • Car maintenance

  • Test drives

  • And more!

Branded Communications

Branded confirmations and reminders are sent to the client by email and/or text, providing effortless communication and enhancing the customer experience.

Website Locator Tool

A widget may be integrated into the network’s public website, allowing visitors to locate stores and book appointments.

Follow-up For The Insurer

Your insurance partners may be granted an online access to locate your stores and book appointments.

The store later confirms that the appointment occurred and, depending on the appointment type, may specify the next appointment (e.g. repair date in the case of an auto estimate appointment); this follow-up information is accessible to the insurer. No phone call required!

Benefits

The client is supported and receives all the information related to her/his appointment, as well as a reminder.

For the supplier, a central location where appointments are received from many sources (insurer, banner, web). For the banner, a way to book directly at the supplier’s.

Appointments booked directly. Acknowledgements and text reminders to clients. Electronic follow-up. A lot less calls!

Find past appointments information easily. Excel reports are also available.

The insurance company or banner books quickly an appointment, which shortens the cycle time between the accident and the first appointment.

Available on the web, on a secure platform, so no update or maintenance is required. Online tools are available 24/7.

Volume discounts on subscription are offered to networks and banners.

Help documentation and customer support are available. Webinars are also offered periodically.

Our team is available for support if needed. Contact us!

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Let's meet!

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