Powerful Tool for Call Centres
ProgiSync helps network managers operate calls centres, schedule appointments for clients and monitor operations while enhancing traceability.
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Book & Monitor
- Enable call centres to book client appointments instantly at various locations or stores.
- Monitor appointments across locations.
- Import client lists as a batch when receiving large-scale assignments (e.g. hail damage repair for an insurance company).
- Follow trends with reports and admin tools.
Branded Communications
Branded confirmations and reminders are sent to the client by email and/or text messaging, providing effortless communication and enhancing the customer experience.
Website Locator Tool
A widget may be integrated into the network’s public website, allowing visitors to locate stores and book appointments.
Follow-up For The Insurer
Your insurance partners may be granted online access to locate your stores and book appointments.
The store later confirms that the appointment occurred and, depending on the appointment type, may specify the next appointment (e.g. repair date in the case of an auto estimate appointment); this follow-up information is accessible to the insurer. No phone calls required!
Benefits
The client is supported and receives all the information related to the appointment, as well as a reminder.
For the supplier, a central location where appointments are received from many sources (insurer, banner, web). For the banner, a way to book directly at the supplier’s.
Appointments booked directly. Notifications and text reminders to clients. Electronic follow-ups. Fewer calls!
Find past appointments information easily. Excel reports are also available.
The insurance company or banner quickly book the appointment, which shortens the cycle time between the accident and the first appointment.
Available on the web, on a secure platform, so no updates or maintenance are required. Online tools are available 24/7.
Volume discounts on subscription are offered to networks and banners.
Help documentation and customer support are available. Webinars are also offered periodically.
Our team is available for support. Contact us!