{"id":1532,"date":"2012-07-06T17:28:11","date_gmt":"2012-07-06T17:28:11","guid":{"rendered":"http:\/\/localhost\/progi.com\/?p=1532"},"modified":"2016-05-04T16:45:36","modified_gmt":"2016-05-04T20:45:36","slug":"etude-recente-demontrant-limportance-du-suivi-avec-le-client-lors-dune-reclamation","status":"publish","type":"post","link":"https:\/\/progi.com\/fr\/2012\/07\/06\/etude-recente-demontrant-limportance-du-suivi-avec-le-client-lors-dune-reclamation\/","title":{"rendered":"\u00c9tude r\u00e9cente d\u00e9montrant l&rsquo;importance du suivi avec le client lors d&rsquo;une r\u00e9clamation"},"content":{"rendered":"<p>Nous l&rsquo;affirmons souvent lorsque nous parlons du service de <a href=\"\/fr\/produits\/progilog\/ateliers-de-carrosserie\/\">suivi en ligne des r\u00e9parations automobiles ProgiLog<\/a>, mais une \u00e9tude r\u00e9cente r\u00e9it\u00e8re ce point important :<\/p>\n<blockquote><p>[Traduit \u00e0 partir de l&rsquo;Anglais :]<br \/>\n\u201cLes ateliers de carrosserie ont bien g\u00e9r\u00e9 l&rsquo;augmentation de volume des r\u00e9parations, et les compagnies d&rsquo;assurance ont fait un bon travail pour garder leurs clients inform\u00e9s, ce qui a aid\u00e9 \u00e0 g\u00e9rer les attentes des clients,\u201d a dit Jeremy Bowler, directeur senior de la pratique d&rsquo;assurance chez J.D. Power and Associates.  \u201cLa communication entre les compagnies d&rsquo;assurance et leurs clients est vitale \u00e0 la satisfaction durant le processus de r\u00e9clamation.  <strong>Les clients tendent \u00e0 \u00eatre significativement plus satisfaits lorsque leur assureur leur laisse savoir quand ils peuvent s&rsquo;attendre \u00e0 ce que leur v\u00e9hicule soit r\u00e9par\u00e9 et leur fournit ensuite des suivis durant le processus<\/strong>, par rapport aux clients dont la compagnie d&rsquo;assurance fournit moins de communication.\u201d<\/p>\n<p><small>Source : <a href=\"http:\/\/businesscenter.jdpower.com\/news\/pressrelease.aspx?ID=2012011\" target=\"_blank\">J.D. Power and Associates Reports:<br \/>\nAuto Insurance Claims Satisfaction Remains Steady, Despite an Increase in Claims Filing and Repair Times <\/a><\/small><\/p><\/blockquote>\n<p>Ce rapport de la firme am\u00e9ricaine J.D. Power and Associates, paru en janvier 2012, tire ses conclusions de plus de 3500 r\u00e9ponses de clients ayant d\u00e9pos\u00e9 une r\u00e9clamation aupr\u00e8s de leur assureur automobile durant les 6 mois pr\u00e9c\u00e9dents.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous l&rsquo;affirmons souvent lorsque nous parlons du service de suivi en ligne des r\u00e9parations automobiles ProgiLog, mais une \u00e9tude r\u00e9cente r\u00e9it\u00e8re ce point important : [Traduit \u00e0 partir de l&rsquo;Anglais :] \u201cLes ateliers de carrosserie ont bien g\u00e9r\u00e9 l&rsquo;augmentation de volume des r\u00e9parations, et les [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[18],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c9tude r\u00e9cente d\u00e9montrant l&#039;importance du suivi avec le client lors d&#039;une r\u00e9clamation - Progi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/progi.com\/fr\/2012\/07\/06\/etude-recente-demontrant-limportance-du-suivi-avec-le-client-lors-dune-reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9tude r\u00e9cente d\u00e9montrant l&#039;importance du suivi avec le client lors d&#039;une r\u00e9clamation - Progi\" \/>\n<meta property=\"og:description\" content=\"Nous l&rsquo;affirmons souvent lorsque nous parlons du service de suivi en ligne des r\u00e9parations automobiles ProgiLog, mais une \u00e9tude r\u00e9cente r\u00e9it\u00e8re ce point important : [Traduit \u00e0 partir de l&rsquo;Anglais :] \u201cLes ateliers de carrosserie ont bien g\u00e9r\u00e9 l&rsquo;augmentation de volume des r\u00e9parations, et les [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/progi.com\/fr\/2012\/07\/06\/etude-recente-demontrant-limportance-du-suivi-avec-le-client-lors-dune-reclamation\/\" \/>\n<meta property=\"og:site_name\" content=\"Progi\" \/>\n<meta property=\"article:published_time\" content=\"2012-07-06T17:28:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-05-04T20:45:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/progi.com\/en\/#website\",\"url\":\"https:\/\/progi.com\/en\/\",\"name\":\"Progi\",\"description\":\"Solutions digitales pour l&#039;assurance et l&#039;auto\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/progi.com\/en\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/progi.com\/fr\/2012\/07\/06\/etude-recente-demontrant-limportance-du-suivi-avec-le-client-lors-dune-reclamation\/#webpage\",\"url\":\"https:\/\/progi.com\/fr\/2012\/07\/06\/etude-recente-demontrant-limportance-du-suivi-avec-le-client-lors-dune-reclamation\/\",\"name\":\"\\u00c9tude r\\u00e9cente d\\u00e9montrant l'importance du suivi avec le client lors d'une r\\u00e9clamation - 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