{"id":13194,"date":"2024-04-11T10:58:15","date_gmt":"2024-04-11T14:58:15","guid":{"rendered":"https:\/\/progi.com\/?p=13194"},"modified":"2024-04-11T11:45:23","modified_gmt":"2024-04-11T15:45:23","slug":"the-customer-journey-a-source-of-inspiration-for-innovation","status":"publish","type":"post","link":"https:\/\/progi.com\/en\/2024\/04\/11\/the-customer-journey-a-source-of-inspiration-for-innovation\/","title":{"rendered":"The Customer Journey: A Source of Inspiration for Innovation!"},"content":{"rendered":"<p>During a recent visit to <a href=\"http:\/\/piecesautoduvernay.com\/\">Recycleur Duvernay<\/a>, a well-established automotive recycler on Montreal&#8217;s North Shore, Progi analysts were able to observe a recycler&#8217;s entire business process.<\/p>\n<p>The purpose of the visit was to understand the customer journey, from vehicle purchase to inventory management and parts sales, in order to identify opportunities to improve the solutions:<\/p>\n<ul>\n<li>ProgiPix (damaged vehicles auction)<\/li>\n<li>ProgiPac (yard management system)<\/li>\n<li>ProgiParts (auto parts sales platform)<\/li>\n<\/ul>\n<p>This is one of many initiatives Progi has put in place to listen to recyclers and integrate innovations that meet their needs for nearly 35 years now.<\/p>\n<p>Thanks to Recycleur Duvernay for welcoming us!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>During a recent visit to Recycleur Duvernay, a well-established automotive recycler on Montreal&#8217;s North Shore, Progi analysts were able to observe a recycler&#8217;s entire business process. The purpose of the visit was to understand the customer journey, from vehicle purchase to inventory management and parts [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13192,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Customer Journey: A Source of Inspiration for Innovation! - Progi<\/title>\n<meta name=\"description\" content=\"During a recent visit to Recycleur Duvernay, a well-established automotive recycler on Montreal&#039;s North Shore, Progi analysts were able to observe a recycler&#039;s entire business process. The purpose of the visit was to understand the customer journey, from vehicle purchase to inventory management and parts sales, in order to identify opportunities to improve the solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/progi.com\/en\/2024\/04\/11\/the-customer-journey-a-source-of-inspiration-for-innovation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Customer Journey: A Source of Inspiration for Innovation! - Progi\" \/>\n<meta property=\"og:description\" content=\"During a recent visit to Recycleur Duvernay, a well-established automotive recycler on Montreal&#039;s North Shore, Progi analysts were able to observe a recycler&#039;s entire business process. The purpose of the visit was to understand the customer journey, from vehicle purchase to inventory management and parts sales, in order to identify opportunities to improve the solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/progi.com\/en\/2024\/04\/11\/the-customer-journey-a-source-of-inspiration-for-innovation\/\" \/>\n<meta property=\"og:site_name\" content=\"Progi\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-11T14:58:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-11T15:45:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/progi.com\/wp-content\/uploads\/2024\/04\/Photo-Recycleur-Duvernay.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"During a recent visit to Recycleur Duvernay, a well-established automotive recycler on Montreal&#039;s North Shore, Progi analysts were able to observe a recycler&#039;s entire business process. 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